In August 2024, eRank started working with Paddle, a new billing provider. This change will bring several new benefits to you:
Expanded Payment Options: Enjoy more ways to pay, including PayPal, Apple Pay, Google Pay, credit and debit cards, with more options coming soon.
Multi-Currency Support (coming soon): View pricing and pay in multiple currencies to better understand your costs and avoid foreign exchange fees.
More Plan Options (coming soon): Look out for new annual plans and additional offerings.
Localized Checkouts: Our checkout process is now available in 16 languages, making it easier for you to use. Choose from English, German, Spanish, French, Italian, Japanese, Korean, Dutch, Swedish, Norwegian, Danish, Polish, Portuguese, Russian, Chinese (simplified), and Arabic.
24/7 Global Support: Paddle’s billing support team is available around the clock, alongside eRank's, to assist with any payment or billing inquiries.
As part of this transition, this new provider is helping eRank collect and remit sales tax where applicable. On August 23, 2024, we began billing all new eRank members via Paddle. By the end of the day on September 27, 2024, we will be billing all other existing members via Paddle as well. As a result of this change, you may see a slight increase in your subscription cost, depending on your location.
Your transaction receipts will be emailed to you via Paddle each month and you will see Paddle referenced on your future invoices. These transactions will display as "Paddle.net*ERANK" (or "Paddle.net" for PayPal purchases).
To change your billing information, log into your account and select "Settings" in the main menu on the left side of your screen.
Members with a VAT ID or a Sales Tax Exemption Certificate will need to send valid documentation to [email protected] to have the sales tax deducted from future billings. Since Paddle is a UK-based company, UK VAT-registered members will need to reclaim the VAT on their VAT returns . Paddle's UK VAT ID is GB150848114.
You can view Paddle's Buyer Terms and Conditions here. If you have any questions, please feel free to reach out to us at [email protected].