Due to the complexity of Google Analytics, as well as how some browsers and browser extensions work, you may experience issues connecting Google Analytics to Etsy and eRank.
We have put together this guide to help you troubleshoot common issues and get eRank’s Traffic Stats feature working smoothly for you.
Issue: The Setup button is not working
When you click the "Set up Google Analytics" button, a pop-up should appear that allows you to start the connection process. However, some browsers and browser extensions can interfere with how sites work.
Possible solutions:
Temporarily disable any pop-up or ad blockers and try again. To do this, open chrome://extensions (Chrome browser) or brave://extensions (Brave browser) in your browser and look for uBlock Origin, Ghostery, AdBlock, or similar. Temporarily disable these and try again.
If your preferred browser is Brave, temporarily set “Shields Down” for erank.com and try again.
Try logging into eRank with a different browser (Chrome, Safari, Firefox, Edge, Brave). If the button works and you are able to connect GA to eRank, you can switch back to your preferred browser once the connection has been established.
When you are finished, don’t forget to re-enable your pop-up or ad blockers or turn your Brave Shields back up.
Issue: Google Analytics has not collected any data yet
Google Analytics will start collecting data from the moment you add your GA4 tracking ID to your Etsy shop. It is not possible to see historical data before that time.
If you just set up your Google Analytics account, or just recently added your GA4 tracking ID to your Etsy shop, there may not be any data to show you yet.
Solution:
Wait a few hours for Etsy shoppers to view your listings. Then, come back to eRank and click "Sync Listings" in the top right corner of your dashboard.
Still need help?
If none of the above solutions have helped you, please contact our customer support team, and we’ll have someone investigate for you.